1. Return Due To Change Of Mind

    RIBBLE ENVIRO LTD will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

    Return shipping will be paid at the customer’s expense and they will need to arrange their own shipping.

    Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed via email.

    RIBBLE ENVIRO LTD will refund the value of the goods returned but will not refund the value of any shipping paid.

  2. Warranty Returns

    RIBBLE ENVIRO LTD will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pree-pay the return shipping; however we will reimburse you upon a successful warranty claim. Upon our receipt of the items for a warranty claim, you can expect us to process your claim within 7 days.

    Once your warranty claim is confirmed, you will receive the choice of:

    1. a refund to your original payment method
    2. a refund in store credit
    3. a replacement item sent to you (if stock is available)

Customer Service

  1. For all customer service enquiries, please email us at info@ribble-enviro.co.uk.